Frequently Asked Questions

Israel-Diamonds.com, operated by Stargate Cyber Trading Ltd., has been successfully online for over 28 years. The company is owned by I. Berman Ltd., which was founded over 62 years ago and is a respected leader in the Israeli diamond industry. Read more About Us.

We accept returns of undamaged loose stones and in-stock jewelry that has not been worn, used or sized. Returns must be sent within 30 days of receipt. Custom-made jewelry is not refundable; faulty workmanship is repaired or replaced at no charge. Contact us before shipping for a return authorization number and current return instructions. Outbound shipping is nonrefundable and customers pay insured return shipping. See our full return policy for packaging, documents and inspection requirements.

Orders are usually shipped within 1 business day of receipt of the total payment, unless your order includes custom-made items. Custom orders may take longer because of manufacturing time. You will be notified of the expected shipment date by email. Delivery estimates begin after dispatch; see our shipping information.

The appraisal price is the value for insurance purposes. This is the amount you would expect to receive from your insurance company if your item was lost or stolen. Many retail jewelers offer discounts and special promotions which bring the price down to lower than the appraisal price. The substantial savings you see on our website are because Israel-Diamonds.com is a diamond and gemstone wholesaler and sells direct to the public from the factory.

Standard express shipping is free for products subtotals of $6,000 or more. Delivery timing depends on the destination and begins after dispatch; custom orders can require additional manufacturing time. Read about current charges, insurance and delivery guidance in our shipping information.

Yes. We have a strict fraudulent credit card verification system which allows us to ship to an address other than your billing address.

We are diamond manufacturers and professional jewelers with an excellent reputation in the diamond business. We are active members of the following professional associations:

The Israel Diamond Exchange
The World Federation of Diamond Bourses
The Israel Diamond Manufacturer’s Association
The Diamond Cutters Association
The Colored Stones Federation

In our business a handshake is often as good as a written contract. Integrity is critical. We wouldn’t risk our reputation by selling you anything that was not the very best quality for the price.

We’re located in the very heart of the Israeli diamond industry, where retailers go to buy their inventory. We cut our own diamonds and manufacture our own jewelry. When you buy from us, you pay the same wholesale price that a jewelry store would pay. In some cases you’ll save up to 70% on retail by buying your precious gemstones and jewelry from Israel-diamonds.com.

We accept Visa, American Express, MasterCard, Diners Club and Discover.

Yes we do!

Yes. We offer a layaway plan with 25% down payment and the balance paid within six months. Merchandise is only shipped when paid in full. Please call our toll-free numbers for more information.

Israel-Diamonds.com does not collect international taxes and duties. These additional amounts will be collected by the delivery company once your package arrives and in accordance with your country rules. Customs-clearance requirements depend on the destination, the item and the shipment. Ask us about the documents and clearance arrangements for your order before shipment.

Absolutely. We have a huge inventory which is not available on the website. Let us know exactly what you’re looking for and we can help you find it.

Israel is a signatory to the Kimberley Process Certification scheme. Kimberley certification mandates that signatory countries will only import and export rough diamonds which have documentation to prove that they do not originate in countries where diamonds are routinely used as a currency of war. For more information about how the diamond industry is eliminating the sale of conflict diamonds, go to www.diamondfacts.org.

Every invoice we send out contains the following declaration to confirm our commitment never to sell conflict diamonds:

The Diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

Each diamond has its own particular characteristics. Any experienced jeweler will be able to confirm that the diamond you ordered is the diamond you received. In fact, we encourage you to have the authenticity of your diamond verified by a local diamond jeweler.

We know how important sparkle is and we check each and every diamond to ensure that it sparkles beautifully. Of course, the sparkle-factor depends on each diamond’s own unique characteristics, including cut, symmetry, table depth etc.

We have thousands of diamonds in our inventory. It takes time to photograph every one. It’s as simple as that.

The best diamond shape really is a matter of personal preference. Sometimes, though, the setting will determine what shape works best in a particular ring or other jewelry. You can always call us toll free or email us and ask any specific questions you have.

The rarest gems are classified as precious gemstones. This includes diamonds, sapphires, emeralds and rubies. All other gemstones are classified as semi-precious.

We import our sapphires from Sri Lanka, Thailand, Vietnam and Africa. Our emeralds are sourced in Colombia and Zambia. Our ruby inventory comes from Burma and Thailand.

Yes, most of our gemstones are thermally treated according to recognized industry standards. This is accepted practice by all the leading gemstone laboratories.

If the gemstone does not have a report we will be happy to arrange a third-party gemology report from a reputable gemology laboratory for an additional cost of $100 per carat with a minimum of $79.00. Contact us to confirm the available service and current fee before ordering. Report content depends on the laboratory and service; ask which identity, treatment and origin findings it covers. A laboratory report is distinct from an insurance appraisal.

Each gemstone has its own particular characteristics. Any experienced jeweler will be able to confirm that the gemstone you ordered is the gemstone you received. In fact, we encourage you to have the authenticity of your gemstone verified by a local gemstone jeweler.

Definitely. We specialize in making custom rings, earrings, pendants and other jewelry to order. If you know exactly what you are looking for, call us toll-free or email us to get an idea of what we can do and how much it will cost. If you’re looking for inspiration take a look at some of our design ideas.

If you already have a ring which is comfortable for you, you can ask your local jeweler to tell you what size you wear. We can help you convert your ring size into US or UK sizes if necessary.

It is important that you supply us with the correct size when ordering to avoid mistakes. However, any local jeweler can resize a ring quite inexpensively.
For further information feel free to contact us. Our jewelry professionals are always happy to help.