We will accept the return of undamaged loose stones or in-stock jewelry that has not been worn, used or sized. We are unable to offer refunds for custom-made jewelry designed to your specifications.
For a refund or exchange, merchandise must be sent within 30 days of receipt, in its original condition and in the original packaging, accompanied by proof of purchase and a laboratory report if you received one. You are responsible for all shipping costs when returning items.
How to Return Merchandise
- Contact our customer service department before shipping to obtain a return authorization number and current return instructions.
- Write the authorization number clearly on the outside of the package you are returning.
- Ship the package according to the return instructions provided by our customer service department, insured against loss in transit with freight and handling prepaid.
- Contact our customer service department with the package tracking number and date of shipping.
Please insure the merchandise against loss in transit and prepay freight and handling charges.
Contact us before shipping to confirm an approved return method and any special courier instructions.
If you use a return method without our specific approval, you will be held responsible for any import fees, customs or other expenses we may incur.
Diamonds, gemstones and jewelry are inspected upon receipt prior to refund, exchange or credit authorization. Merchandise that does not match product data in our records will be returned or refused. Refunds are made in the original form of payment.
Israel-Diamonds.com is not responsible for any diamonds, gemstones or jewelry that it does not actually receive or that is not returned in accordance with these terms.