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Frequently Asked Questions
Click on any question and the answer will appear immediately below it. If you have questions which are not answered here, you can
call us toll free
. During regular office hours you can also use our
Shopping at Israel-Diamonds.com - FAQ
How long have you been in business?
Israel-Diamonds.com, operated by Stargate Cyber Trading Ltd., has been successfully online for over 26 years. The company is owned by I. Berman Ltd., which was founded over 60 years ago and is a respected leader in the Israeli diamond industry. Read more
What if I want to return something?
We have a 30-day, money-back guarantee on everything except custom-made items. We also have a comprehensive return policy which you can read about
How long does it take for you to process my order?
If you are ordering loose stones, your order will take 1-2 days to process after your order is confirmed and paid in full. If you are ordering ready-made jewelry, your order will leave our warehouse in 7-14 days. Allow up to three weeks after we receive payment for our craftsmen to complete a custom-made piece of jewelry.
Why is there such a big difference between the appraisal price and the sale price?
The appraisal price is the value for insurance purposes. This is the amount you would expect to receive from your insurance company if your item was lost or stolen. Many retail jewelers offer discounts and special promotions which bring the price down to lower than the appraisal price. The substantial savings you see on our website are because Israel-Diamonds.com is a diamond and gemstone wholesaler and sells direct to the public from the factory.
How fast can you ship my order?
Shipping is free worldwide for orders of $995 and above and takes 3 – 5 days from the time if leaves our warehouse. Read more about our
Can I ship to a different address other than my billing address?
Yes. We have a strict fraudulent credit card verification system which allows us to ship to an address other than your billing address.
How do I know that your inventory is good quality?
We are diamond manufacturers and professional jewelers with an excellent reputation in the diamond business. We are active members of the following professional associations:
The Israel Diamond Exchange
The World Federation of Diamond Bourses
The Israel Diamond Manufacturer's Association
The Diamond Cutters Association
The Colored Stones Federation
In our business a handshake is often as good as a written contract. Integrity is critical. We wouldn't risk our reputation by selling you anything that was not the very best quality for the price.
How can you sell at wholesale prices and what does that really mean?
We're located in the very heart of the Israeli diamond industry, where retailers go to buy their inventory. We cut our own diamonds and manufacture our own jewelry. When you buy from us, you pay the same wholesale price that a jewelry store would pay. In some cases you'll save up to 70% on retail by buying your precious gemstones and jewelry from Israel-diamonds.com.
What credit cards do you accept?
We accept Visa, American Express, MasterCard, Diners Club and Discover.
Do you accept Paypal?
Yes we do!
Do you have a payment plan?
Yes. We offer a layaway plan with 25% down payment and the balance paid within six months. Merchandise is only shipped when paid in full. Please call our
for more information.
Will I have to pay any import duty in my country?
Israel-Diamonds.com does not collect international taxes and duties. These additional amounts will be collected by the delivery company once your package arrives and in accordance with your country rules.
US customers are exempt from paying Value Added Tax (VAT) according to the international trade agreement between the USA and Israel.
Deliveries to the USA may require filling an import form.
French customers need to take a custom clearance broker to release the shipment, this can be added to the shipping costs in advance.
Belgian customers need a license to clear the shipment from the Diamond Office in Antwerp.
If I don't see what I'm looking for on your website can you still help me?
Absolutely. We have a huge inventory which is not available on the website. Let us know exactly what you're looking for and we can help you find it.
Diamonds at Israel-Diamonds.com - FAQ
How can I be sure you don't have any conflict diamonds?
Israel is a signatory to the Kimberley Process Certification scheme. Kimberley certification mandates that signatory countries will only import and export rough diamonds which have documentation to prove that they do not originate in countries where diamonds are routinely used as a currency of war. For more information about how the diamond industry is eliminating the sale of conflict diamonds, go to
Every invoice we send out contains the following declaration to confirm our commitment never to sell conflict diamonds:
The Diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and and/or written guarantees provided by the supplier of these diamonds.
How do I know that I'll get the actual diamond I ordered?
Each diamond has its own particular characteristics. Any experienced jeweler will be able to confirm that the diamond you ordered is the diamond you received. In fact, we encourage you to have the authenticity of your diamond verified by a local diamond jeweler.
Will the diamond I am considering buying sparkle?
We know how important sparkle is and we check each and every diamond to ensure that it sparkles beautifully. Of course, the sparkle-factor depends on each diamond's own unique characteristics, including cut, symmetry, table depth etc.
Why are some of your photos of the actual diamond and others of sample diamonds?
We have thousands of diamonds in our inventory. It takes time to photograph every one. It's as simple as that.
I'm not sure what shape is best - can you help me decide?
The best diamond shape really is a matter of personal preference. Sometimes, though, the setting will determine what shape works best in a particular ring or other jewelry. You can always
call us toll free
or contact us using
and ask any specific questions you have.
Gemstones at Israel-Diamonds.com - FAQ
What is the difference between precious gemstones and semi-precious gemstones?
The rarest gems are classified as precious gemstones. This includes diamonds, sapphires, emeralds and rubies. All other gemstones are classified as semi-precious.
Where do your emeralds, rubies and sapphires come from?
We import our sapphires from Sri Lanka, Thailand, Vietnam and Africa. Our emeralds are sourced in Colombia and Zambia. Our ruby inventory comes from Burma and Thailand.
Are your gemstones treated in any way?
Yes, most of our gemstones are thermally treated according to recognized industry standards. This is accepted practice by all the leading gemstone laboratories.
Can I get a professional report on a gemstone?
If the gemstone does not have a report we will be happy to arrange a third-party gemology report from a reputable gemology laboratory for an additional cost of $100 per carat with a minimum of $79.00. Most gemstones do not have gemology reports because such reports do not provide any added value to buyers due to the fact that currently there is no universal grading standards for gemstones.
How do I know I'll get the exact gemstone I ordered?
Each gemstone has its own particular characteristics. Any experienced jeweler will be able to confirm that the gemstone you ordered is the gemstone you received. In fact, we encourage you to have the authenticity of your gemstone verified by a local gemstone jeweler.
Jewelry at Israel-Diamonds.com - FAQ
I want to design some custom jewelry. Can you help me?
Definitely. We specialize in making custom rings, earrings, pendants and other jewelry to order. If you know exactly what you are looking for,
call us toll-free
to get an idea of what we can do and how much it will cost. If you're looking for inspiration take a look at some of our
How do I know what ring size I need?
If you already have a ring which is comfortable for you, you can ask your local jeweler to tell you what size you wear. We can help you convert your ring size into US or UK sizes if necessary.
What happens if a ring I order from you doesn't fit me?
It is important that you supply us with the correct size when ordering to avoid mistakes. However, any local jeweler can resize a ring quite inexpensively.
For further information feel free to
. Our jewelry professionals are always happy to help.
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